Nebraska Reaches $125,000 Settlement with Ticket Reseller

December 12, 2018

Attorney General Doug Peterson announced today that his office has reached a settlement with Tickets in Time, LLC, Secure Ticket Purchase, LLC, and their owner, John Uhrich (collectively “Box Office Ticket Sales”), resolving a consumer protection case that was filed in the Lancaster County District Court in 2016. Box Office Ticket Sales is a secondary market ticket seller that resells tickets to sporting events, concerts, and other events. The State alleged that certain marketing and sales practices on Box Office Ticket Sales’ website and over the phone misled consumers into believing that they were buying tickets directly from the event venue rather than from a ticket reseller.

Under the terms of the settlement, Box Office Ticket Sales will make a payment of $125,000 to the State. Additionally, the settlement requires Box Office Ticket Sales to take the following actions:

Implement a formal training program to prevent employees from making misleading statements to consumers about the company’s identity as a ticket reseller, the event venues, or the availability of tickets;
Inform consumers, prior to collecting payment information, when the ticket being purchased is for a specified area or section of a venue, stadium, or arena, and not for a specific seat;
Disclose the company’s identity as a ticket reseller at the beginning of the call when the consumer is calling certain telephone numbers; and
Provide a date by which the ticket will be acquired and delivered to the consumer when the company is making a speculative sale, as defined in the settlement.

Attorney General Peterson said, “Consumers have a right to know what they are purchasing and with whom they are doing business. This case is another reminder of the importance of preventing misleading and deceptive conduct by businesses. Today’s settlement will protect future ticket buyers by making sure Box Office Ticket Sales is upfront about its identity and its inventory in future transactions.”

To obtain information about how to protect yourself as a consumer, file a consumer complaint, or report a scam, please visit the Nebraska Attorney General’s Office, Consumer Protection Division website at www.protectthegoodlife.nebraska.gov or call (800) 727-6432.